Cancellation policy

Last Updated: July 2, 2026

Some items in our store may be offered as a subscription or pre-order. This policy explains how those orders work and how cancellations are handled.

Subscriptions

When you purchase a subscription from Next Move, you sign up for recurring deliveries based on the product(s), quantity, and delivery frequency you select at checkout.

How subscriptions work:

• Subscriptions automatically renew at your selected delivery interval (e.g., monthly or every 2 weeks).
• Your payment method will be securely stored and charged before each scheduled shipment.
• You'll receive an order confirmation and reminder before each shipment.

Minimum commitment:

All Next Move subscriptions require a minimum of one (1) fulfilled order. The first order cannot be skipped or canceled once placed.

Subscription discounts:

Subscribers receive a recurring discount on each order as long as the subscription remains active.

Managing or canceling your subscription:

After your first order has been fulfilled, you may:

• Cancel your subscription
• Pause future deliveries
• Change your delivery frequency
• Swap products or flavors

Changes must be made before your next billing date to apply to the upcoming order. You can manage your subscription through the link in your order confirmation email or by logging into your account.

Important: Once an order has been processed or shipped, it cannot be canceled. See our Return & Refund Policy for refund options.

Pre-Orders

When you purchase a pre-order, you are reserving a product that is not yet available or is currently out of stock.

• Payment may be collected at checkout or closer to the fulfillment date.
• You may cancel a pre-order at any time before it ships for a full refund.
• Once a pre-order has shipped, it cannot be canceled. Refunds are subject to our Return & Refund Policy.

Questions

📩 support@shopnextmove.com
🌐 shopnextmove.com