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Refund policy

Last Updated: October 20, 2026

We want you to love Next Move. This policy explains our 30-Day Money-Back Guarantee and how returns and refunds work.

30-Day Money-Back Guarantee (first order only)

  • If you are not satisfied with your first Next Move order, you can request a full refund within 30 days of delivery.
  • It applies to your first order only. One guarantee refund per customer, including the same household, shipping address or payment method. An order that contains only seasonal gift sets does not count as your first order.
  • It applies to Next Move breath spray products and the Discovery Set. It does not apply to accessories (such as the Clip-and-Go Case), free gifts (which you may keep), or seasonal and holiday gift sets, including preorders (see section 5).
  • You can use the product first. You do not need to send anything back.
  • You will receive the amount you paid for the eligible products, including the tax and shipping you paid on that order.

To request a refund, email support@shopnextmove.com with your order number. We reply within 1-3 business days. Refunds go to your original payment method and usually arrive within 5-10 business days.

2. Damaged, defective or incorrect items (any order)
Contact us within 14 days of delivery at support@shopnextmove.com with your order number and clear photos of the product, packaging and shipping label. We will send a replacement or refund the item, your choice, at no cost to you. You do not need to return it.

3. Later orders and subscription renewals
Because opened breath spray cannot be resold, we do not accept returns or refunds on opened products from orders after your first, except as described in section 2.

  • Before it ships: you can cancel an order, or skip, pause or cancel a subscription, at profile.shopnextmove.com. Orders can be cancelled until we begin fulfilling them. This does not apply to preorders, which follow section 5.
  • Renewal safety net: if you were charged for a subscription renewal you did not want, contact us within 7 days of the charge. We will refund that renewal and cancel your subscription. This is available once per subscription.

4. Accessories
Unused accessories can be returned within 30 days of delivery in original condition. You pay return shipping. We refund the item price to your original payment method. Free gifts are not returnable or refundable.

5. Seasonal and holiday gift sets, including preorders
Our seasonal and holiday gift sets, including gift boxes, stocking sets and the Founders Box, are limited-quantity items and are final sale. They are not covered by the 30-Day Money-Back Guarantee and cannot be returned or refunded. If a gift set arrives damaged or defective, contact us within 14 days of delivery at support@shopnextmove.com with your order number and photos, and we will send a replacement at no cost. If your order is lost in transit, we will resend it or refund it. If your order also contains breath sprays (sold not as part of a seasonal item), the guarantee applies to the sprays only.

Preorders. Some gift sets, such as the Founders Box, are sold as preorders. The expected ship window is shown on the product page, and in your order confirmation. Preorders are final sale and cannot be cancelled once placed. If we cannot ship within the stated window, we will email you before it passes with the new date and the option to cancel for a full refund. Other items in the same order ship on our normal timeline.

This policy is shown on each gift set's product page and at checkout.

6. Abuse
We may decline requests that appear fraudulent or abusive, such as repeated guarantee claims.

7. Contact
support@shopnextmove.com | shopnextmove.com
ASCND Labs LLC, 276 5th Avenue, Suite 704-2724, New York, NY 10001